Frequently Asked Questions
Answers to common questions about buying, licensing, and using our themes.
How can I get support for the product I purchased?
Use the Support section on our contact page. Include as much detail as you can about the problem.
What if I need help with a Ghost issue?
For Ghost itself, contact Ghost Support or the Ghost Forum.
Where can I find the documentation for a theme?
Each theme has docs on the docs page. Questions or suggestions? Write to us.
What does support cover?
Theme setup, bugs, and general questions about how the theme works. It does NOT cover custom modifications or Ghost installation issues.
How long is support valid for?
12 months with every purchase. Renew support for another 12 months for $49.
What happens after the support period ends? Can I still use the theme?
Yes. The theme keeps working. We just cannot provide technical support after the period ends.
Can I try a theme before purchasing it?
No trials. Each theme has a live demo. Check it before you buy, and contact us if anything is unclear.
What is your refund policy?
Refunds are not available once a theme has been delivered. If you hit a technical problem, contact support and we will try to fix it. See our Terms of Use for details.
Is a theme a subscription? Will I be charged again?
No. A theme is a one-time purchase with lifetime use and lifetime updates. Nothing renews and nothing is charged again. Support is included for 12 months, and renewing it is a separate one-time purchase you make only if you want it. There is nothing to cancel.
I was charged twice, or the theme does not work. Can I get a refund?
Those are the two cases a refund is considered for: a duplicate purchase of the same theme, and a technical fault support cannot fix. Write to us through the contact page from the email you bought with, include the order number, and describe what happened. The terms list the exceptions in full.
Can I change the email on my order or move the theme to another site?
A license covers one site at a time, so the theme can move to a new site once the old one stops using it. To change the email on an order, contact support from the address you bought with and give us the new one.
Can I use the theme on multiple websites?
Yes, if you purchase a Bundle. Otherwise you need one license per site.
How do I download a theme and get updates?
Updates go out through Lemon Squeezy. Download the latest version from your Lemon Squeezy Orders.
Can I use your themes with Ghost Pro?
Yes. The Starter plan does not allow custom themes, so you need Creator or above.
Are the original assets (CSS, JS) included in the download?
Yes. The sources ship alongside the built files, so you can change the theme and rebuild it.
Can I modify and customize the themes?
Yes. Change whatever you like.
Do you offer theme customizations?
No. We do not take paid custom work.
Thank you for reading. Still stuck? Contact us.